Shipping policy

Shipping Policy

Shipping Information

At Pokeloom, we are committed to providing a reliable and transparent shipping experience for all customers. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing Time

All orders are processed after payment confirmation.

Processing time usually takes:

1–3 business days

During high-demand periods, holidays, or limited product releases, processing times may be slightly longer. We will make every effort to prepare and ship your order as quickly as possible.

Shipping Time

After your order has been processed and shipped, delivery times may vary depending on the destination and shipping carrier.

Estimated delivery times:

  • United States: 3–6 business days

  • International orders: 7–20 business days (when available)

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier delays, customs processing, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

Any applicable shipping fees will be clearly shown before you place your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

You can use the tracking number provided to follow your package’s delivery progress.

Please allow some time for tracking information to become active after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your:

  • Full name

  • Shipping address

  • Apartment or unit number (if applicable)

  • Phone number

  • Email address

Pokeloom is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost, Damaged, or Delayed Packages

If your package is delayed, lost, or arrives damaged, please contact us at:

Email: contact@pokeloom.shop

Please include:

  • Order number

  • Customer name

  • Description of the issue

  • Photos of damaged items (if applicable)

We will review the situation and work with you to find an appropriate solution.

Customs and International Orders

For international shipments, customers may be responsible for any customs fees, duties, taxes, or import charges required by their country.

Pokeloom is not responsible for delays caused by customs inspections or government processing.

Contact Information

If you have any questions regarding shipping, please contact us:

Pokeloom
480 Myrtle Ave
Brooklyn, NY 11205
United States

Email: contact@pokeloom.shop
Phone: +1 (479) 345-1674

Thank you for choosing Pokeloom.