Refund policy

Return and Refund Policy

Overview

At Pokeloom, customer satisfaction is important to us. We want our customers to have a clear understanding of our return and refund process before making a purchase.

This Return and Refund Policy explains the conditions for returns, exchanges, and refunds for products purchased through our website.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in the same condition as received

  • Include original packaging, tags, and accessories (if applicable)

  • Include proof of purchase or order information

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

  • Items that have been used, damaged, or altered after delivery

  • Products missing original packaging or components

  • Items marked as final sale or clearance when stated on the product page

  • Digital products or services (if applicable)

For collectible and hobby products, returns may be limited when the product has been opened, damaged, or its collectible condition has been changed.

Return Request Process

To request a return, please contact us before sending any item back.

Please provide:

  • Full name

  • Order number

  • Email address used during checkout

  • Reason for the return

  • Photos of the product if there is damage or a defect

Contact us at:

Email: contact@pokeloom.shop

We will review your request and provide instructions if your return is approved.

Please do not send items back before receiving return instructions from our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect

  • The product arrived damaged

  • The product has a verified manufacturing defect

We recommend using a trackable shipping service when returning an item. Pokeloom is not responsible for items lost during return shipping.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • The refund amount will be processed within a reasonable timeframe

  • Processing time may vary depending on your bank or payment provider

Original shipping fees are generally non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

  • Order number

  • Description of the issue

  • Photos showing the problem

We will review the situation and work to provide an appropriate solution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and will be handled according to this Return and Refund Policy.

Refund Delays

If you have not received your refund after approval, please:

  1. Check your bank or payment provider account

  2. Contact your payment provider for processing times

  3. Contact us if the issue continues

We will assist you in resolving refund-related concerns.

Contact Information

For questions about returns or refunds, please contact:

Pokeloom
480 Myrtle Ave
Brooklyn, NY 11205
United States

Email: contact@pokeloom.shop
Phone: +1 (479) 345-1674