Contact information

Contact Information

We’re Here to Help

Welcome to Pokeloom. Our goal is to provide collectors and hobby enthusiasts with a reliable shopping experience and quality products.

If you have any questions about our products, orders, payments, shipping, returns, or any other concerns, our customer support team is available to assist you.

Contact Details

Business Name: Pokeloom

Business Address:
480 Myrtle Ave
Brooklyn, NY 11205
United States

Email Support:
contact@pokeloom.shop

Phone Support:
+1 (479) 345-1674

Customer Support

For the fastest assistance, we recommend contacting us by email. When reaching out about an order, please include the following information:

  • Your full name

  • Order number

  • Email address used during checkout

  • Details about your request or concern

Providing this information helps us locate your order and provide a faster response.

Order Assistance

Our support team can help you with:

  • Order status updates

  • Product questions

  • Shipping information

  • Delivery concerns

  • Return and refund requests

  • Payment-related questions

  • General store inquiries

Response Time

We aim to respond to all customer inquiries as quickly as possible.

Most messages are answered within 1–3 business days. Response times may vary during holidays, promotional periods, or periods of high customer volume.

Business Hours

Customer support hours:

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed

Messages received outside business hours will be answered on the next available business day.

Important Information

Please note that Pokeloom is an online store specializing in hobby and collectible products. Some products may have limited availability due to collector demand and stock availability.

We encourage customers to carefully review product descriptions, shipping information, and store policies before placing an order.

Contact Us

For any questions or assistance, please contact:

Pokeloom
480 Myrtle Ave
Brooklyn, NY 11205
United States

Email: contact@pokeloom.shop
Phone: +1 (479) 345-1674

Thank you for choosing Pokeloom and being part of our collector community.