Overview
At Pokeloom, we offer selected hobby and collectible products through pre-order availability. Pre-orders allow customers to reserve products before they are officially available or before additional stock arrives.
This Pre-Order Policy explains the terms and conditions that apply when purchasing pre-order items from our website.
By placing a pre-order with Pokeloom, you agree to the terms outlined in this policy.
What Is a Pre-Order?
A pre-order is an order placed for a product that is not currently ready for immediate shipment but is expected to become available at a future date.
Pre-order products may include:
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Upcoming collectible releases
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Limited-edition hobby products
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Products awaiting supplier availability
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Special inventory releases
The estimated release or shipping timeframe will be provided on the product page whenever available.
Payment for Pre-Orders
Payment is required at the time the pre-order is placed unless otherwise stated during checkout.
By completing a pre-order purchase, you authorize Pokeloom to process payment and reserve the product on your behalf.
Estimated Release and Shipping Dates
Pre-order release dates are estimates provided by manufacturers, suppliers, or distributors.
Although we work to provide accurate availability information, release dates may change due to:
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Manufacturer delays
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Production changes
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Shipping delays
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Supplier availability issues
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Other circumstances outside our control
Pokeloom is not responsible for delays caused by manufacturers, suppliers, shipping carriers, or other third parties.
Shipping of Pre-Order Items
Pre-order items will be shipped after the products become available and arrive in our inventory.
If your order contains both in-stock items and pre-order items, your order may be:
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Shipped together when all items are available, or
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Shipped separately depending on availability and shipping arrangements
Additional shipping charges may apply only when applicable and will be communicated clearly.
Product Availability
Pre-order quantities may be limited.
Placing a pre-order does not guarantee availability if unforeseen supply issues occur. If Pokeloom is unable to fulfill a pre-order, customers will be notified and a refund will be issued for the unavailable item.
Cancellation of Pre-Orders
Customers may request cancellation of a pre-order before the item has entered the fulfillment process.
Once a pre-order has been processed for shipment or fulfillment, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible:
Email: contact@pokeloom.shop
Returns and Refunds for Pre-Orders
Pre-order products are subject to our standard Return and Refund Policy.
Customers should review our Return and Refund Policy before placing a pre-order.
Products that have been opened, used, damaged, or altered may not qualify for a return.
Price Changes
The price displayed at the time of placing your pre-order is the price you agree to pay.
Pokeloom reserves the right to change future product prices, but price changes will not affect completed pre-orders.
Customer Responsibility
Customers are responsible for providing accurate:
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Name
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Email address
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Shipping address
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Payment information
Incorrect information may result in delays or failed delivery.
Contact Information
For questions about pre-orders, please contact us:
Pokeloom
480 Myrtle Ave
Brooklyn, NY 11205
United States
Email: contact@pokeloom.shop
Phone: +1 (479) 345-1674
Last updated: July 2026